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Privacy Policy

Unicâmbio respects the privacy of its customers and suppliers. This Privacy Policy describes who we are, for what purposes we use your data, how we treat it, with whom we share it, how long we store it, as well as the ways to contact us and to exercise your rights. 

UNICÂMBIO occasionally will update this Privacy Policy. We ask you to review this document periodically to stay updated.
Last updated: March 2024

Your data will be treated by Unicâmbio-Payment Institution, S.A., legal person number 502870206, with headquarters at Rua C, Building N124, 5th Floor, 1700-008, Lisbon, Portugal, hereinafter as “Unicâmbio” or “we”. This company is responsible for data processing in accordance with the General Regulation on Data Protection.
For questions related with the processing of your personal data, you should contact our Data Protection Officer through the following means: 
  • Data Protection Officer  / Contact: 
Unicâmbio will treat your personal data with the following purposes:

Customers and potential customers Management

The processing of your data is necessary to perform the contract to be concluded between you and Unicâmbio, or to achieve pre-contractual steps by your request. If you do not provide your data we will not be able to offer you the services requested or contracted. 
Your data will be kept for this purpose during 10 years, except in cases where there is a lawsuit, the information and documents related to the litigation may be stored while the lawsuit is pending. 
Unicâmbio may treat the personal data of customers with the purpose of litigation management. The legal basis is the existence of a legitimate interest by Unicâmbio and the data shall be kept for the necessary period for the exercise of its rights. 

Legal and regulatory obligations
The processing of your data will be made for compliance with legal regulatory duties, at national and European levels, which regulate the financial business, in particular, the prevention system of money laundering and terrorist financing. 
Your data will be kept for this purpose during a legal period of 7 years or 7 years after the end of the contractual relationship. 

UNICÂMBIO can handle your data to send you information about their products and services. This data processing will be carried out only with your consent, provided the moment you join our services. If you consent, you will receive marketing communications by e-mail and/or SMS. The non-provision of your personal data (name, email or Phone) makes it impossible to the company to send you commercial communications. 
At any time, you may object to this data processing.
Your data will be kept for this purpose during 1 year after its communication.

Complaints and contacts received By Unicâmbio Management 

You can refer, through email address or through phone number 800 50 60 66 suggestions or complaints related to the services provided by UNICÂMBIO. Your personal data will be treated based on the legitimate interests of UNICÂMBIO and on your agreement. UNICÂMBIO collects your data to analyse and solve the situation underlying your suggestion or complaint.

Your data will be kept for this purpose during the time necessary for the resolution of your issue, of 5 years.  

Suppliers Management 
The processing of your data is necessary to perform the contract to be concluded between you and Unicâmbio, or to achieve pre-contractual steps by your request. If you do not provide your data we will not be able to achieve contractual obligations assumed.
Your data will be kept for this purpose during 1 year after the end of the contract.
Unicâmbio can treat the supplier’s personal data with the purpose of litigation management. The legal base is the existence of a legitimate interest from the Company and the data shall be kept for the necessary period for the exercise of its rights.
The Unicâmbio supplier’s data, especially those from employees, may be communicated to UNICÂMBIO costumers for compliance with legal or contractual obligations.
Your personal information can be disclosed:
- Within the Unicâmbio business group. Your data can be transmitted between company group so that they provided related services with the initially contracted with UNICÂMBIO.

- Third party service providers Unicâmbio. If you are our client or supplier, your personal data may be processed by UNICÂMBIO subcontractors, in particular for web hosting’s, email, software management, database management, documentary file management, commercial Partners, Agents or Promoters, Intermediaries and correspondents. To this companies are provided only the personal data necessary for the service provision concerned.

Personal data may also be accessed by internal and external auditors to UNICÂMBIO Group, with the guarantee that the same will be kept confidential and will not be used for purposes unrelated to audits. 

Subcontracting arrangements and shared responsibility
For the funds transfer service, provided by Unicâmbio, the controller is the Western Union Payment Services Ireland Limited (WUPSIL) acting Unicâmbio as direct agent. To check WUPSIL's Privacy Policy, you can do it (HERE). To exercise your rights, please contact Western Union at the number 0080026438750 or via the website You can also contact the Data Protection Officer of Western Union by email
At any time, you can ask us:
  • The access to the information that we hold about you;
  • The correction of inaccurate or incomplete information; 
  • The erasure or restriction of processing your personal data;
  • If the processing depend on your approval or agreement and it is done by automated means, you have the right to receive your personal data previously provided, in a structured way, commonly used format and electronically readable. 
Your requests will be handled with special care so that we can ensure the effectiveness of your rights. You may be asked to make proof of your identity to ensure that personal data sharing is only done with the holder. 

You should bear in mind that in certain cases (for example, due to legal requirements) your request cannot be immediately satisfied.  

In any case, you will be informed of the measures taken in this regard, within one month from the time the request is made. 

You still have the right to submit a complaint to the National Data Protection Commission (CNPD) 

Right to access
The owner of the personal data has the right to obtain Unicâmbio confirmation if his data is or is not processed and, if applicable, to access his personal data and have access to the information defined by law. 

Right to correction

The owner of personal data has the right to obtain from Unicâmbio Company, without undue delay, the correction of inaccurate or incomplete data related to him.

Right to erasure data ("right to be forgotten")

The owner of personal data has the right to obtain the erasure of his data by Unicâmbio, without undue delay, and the company has the obligation to erase the personal data, without undue delay, when one of the following reasons applies:
  • The personal data is no longer needed for the purpose which motivated his collection or processing;
  • The data subject has withdrawn his consent to the processing of personal data (in cases where the treatment is based on consent) and there is no foundation for such processing;
  • The owner is opposed to data processing and there are no legitimate prevailing interests that justify the treatment;

Right to restriction of processing
The data subject has the right to obtain, from Unicâmbio the limitation of data processing, if applicable, in particular, one of the following situations:
  • Contest the accuracy of the personal data, for a period that allows Unicâmbio to check its correctness;
  • The data processing is lawful and the data subject is opposed to personal data erasure and request, in return, the restriction of its use;
  • UNICÂMBIO no longer needs personal data for processing purposes, but such data are required by the owner for declaration purposes, exercise or defence of a right in a lawsuit;
  • The data subject has objected to processing, until it can be verified that the legitimate grounds of the controller shall prevail over the data subject grounds.

Right to data portability 

If the data processing depends of the data subject agreement and this consent has been provided by automated means, the data subject has the right to receive his personal data, which he has provided to Unicâmbio, in a structured format, a general use and automatic reading. 

Right of opposition

In cases where the data processing is carried out for the purposes of the legitimate interests pursued by UNICÂMBIO; or 2) the data processing is undertaken for direct marketing purposes or 3) profiling, may also, at any time, object to the personal data processing.
If the consent is legally required for the personal data processing, the data subject has the right to withdraw is consent at any time, although that right shall not affect the lawfulness of the processing based on consent before its withdrawal, or further same data processing, founded on another legal basis, such as the performance of the contract or the legal obligation to which UNICÂMBIO is subject.
If you wish to withdraw your consent or the exercise of these rights, you may request in any Unicâmbio Network counter or through the email contacts: .
To provide a better service to the user, we use cookies, that is, small text files that are placed on your hard disk by a Web page server. This technology is used by UNICÂMBIO primarily for: 
  • Let us know who are our guests and, therefore, we provide a better service, safer and customised;
  • Meet our websites performance and envision its update and improvement in accordance with our costumer’s expectations. To each visitor matches a single cookie, ensuring the privacy and security of data. The presentation of statistical data is made in aggregate form, not allowing the identification of individual visitor.
Unicâmbio adopts suitable technical and organisational measures to ensure data protection against accidental or unlawful destruction, accidental loss, modification, unauthorized disclosure or access, and against all other forms of unlawful personal data processing.

We also have a set of technologies for protection of personal data provided by our costumers as for illicit practices developed through the access, use or unauthorized disclosure of such data. 

Since it is necessary, this kind of protection, we have for example the storage of such personal data in databases with restricted access. At the same time, we ensure that personal data are protected through, in particular, data encryption, firewall and antivirus among other measures. 
If you remain with any questions regarding the processing of your personal data, or you wish to exercise any of your rights, please contact us: 

Address Contacts:
Unicâmbio – Instituição de Pagamento S.A. 
Aeroporto de Lisboa Rua C, Edifício Nº 124 - 5º Piso
1700 - 008 - Lisboa

Email Address: 
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