Unicâmbio’s account switching

Account Switching Service – consists of the communication, at the customer’s request, between payment service providers (Destination PSP and Origin PSP) of information relating to all or part of standing credit transfer orders, recurring direct debits and recurring credit transfers in favour of the consumer, executed on a payment account, and/or the transfer of the balance from one payment account to another, with or without the closure of the original payment account.

Destination PSP – Payment service provider where the user holds a payment account and to which they wish the above-mentioned information or balances to be transferred.

Origin PSP – Payment service provider from which the user wishes the above-mentioned information and remaining balance to be transmitted.
Reference number – the user must indicate the reference number of their payment account.

Applicability – transfer of remaining positive balance – in the first phase of the Unimoney payment account, by Unicâmbio, there will be no direct debit services or recurring transfers as beneficiary, nor standing credit transfer orders.

Given the nature of the business relationship associated with the prepaid card, which is directly with Unlimit, a request must be made to close the card account. The procedures established jointly for this purpose must be followed, and this must be indicated in the initial request.

The account switching or account closure service has no associated costs.
At present, services related to balance transfer are not subject to any commission. Should this change, it will be reflected in the Price List.

1. If you wish to switch your payment account to Unicâmbio

First step: You must open a Unimoney payment account with Unicâmbio, the destination PSP, following the procedures established for this purpose.

Second step: The request must be submitted by the holder of the Unimoney payment account, in writing, via email to info@unicambio.pt, or directly at any branch within the Unicâmbio network.
You will be provided with a specific form to formalise your request, followed by a set of tasks to be carried out by the involved payment service providers.

2. If you wish to switch your Unimoney payment account to another payment service provider

First step: You must open a payment account with the institution to which you intend to switch your account.

Second step: You must submit a request to the institution to which you intend to switch your account, to access the Account Switching Service, following the procedures defined for that purpose.

Which services are covered by the Unimoney account switching process?

Considering the services available at Unimoney, the services covered by the Unimoney payment account switching process are the transfer of the available balance and the subsequent closure of the payment account.

Account switching process – general terms

Phase 1: The Destination PSP must, within two business days after the customer’s request, ask the Origin PSP to carry out the following tasks, if provided for in the authorisation:

a) Provide, if expressly requested, the available information on recurring credit transfers in favour of the customer, standing credit transfer orders and direct debit authorisations relating to direct debits executed on the customer’s payment account over the last 13 months;

b) Stop accepting direct debits and credit transfers with effect from the date specified in the authorisation;

c) Cancel standing credit transfer orders with effect from the date specified in the authorisation;

d) Transfer the remaining positive balance to the account held with the receiving payment service provider on the date indicated by the customer;

e) Close the account held with the transferring payment service provider on the specified date, provided this is included in the authorisation given by the customer.

Phase 2: After receiving the request, the Origin PSP has five business days to provide the Destination PSP and the customer, if expressly requested:

a) Within five business days, send to the destination payment service provider and to the customer, if expressly requested, the information referred to in point a) of Phase 1;

b) Stop accepting credit transfers and direct debits on the account from the date indicated in the authorisation, where applicable;

c) Cancel standing credit transfer orders with effect from the date indicated in the authorisation, where applicable;

d) Transfer the remaining positive balance from the account to the account held with the destination payment service provider on the date indicated by the customer in the authorisation, or on the sixth business day following the date of receipt by that payment service provider of the documents sent by the Origin PSP, provided this is included in the authorisation given by the customer, the customer has no pending obligations on that account, and the tasks listed in points a), b) and d) have been completed;

e) Cancel or suspend the payment instruments associated with the payment account when it is closed at the request of the account holder.

Phase 3: The Destination PSP must, within five business days after receiving all the necessary information from the Origin PSP, initiate all actions required to conclude the account switching process.

Customer Support Service
800 50 60 66
Outside Portugal: (+351) 300 509 120
info@unicambio.pt
Opening Hours:
Phone support between 9:00 am and 7:00 pm, every day.